I received the map promptly and in good condition. The item had obviously been packed with care. The paper was high quality, as was the printing process used to make the map.
Unfortunately, the map itself was a disappointment. The amount of information packed into the relatively small format yielded a map that was almost impossible to read. The graphic portion was just a mass of dark ink, obscuring state borders and without discernible contour lines or identifiable topographic features. Furthermore, the choice of a dark brown color to depict the Appalachian Trail meant that the Trail wasn't easily visible, overlaid on the mass of dark ink that made up the mountain range.
Good customer serve when I asked to return the item (although I did have to pay for the return postage). No questions asked.
Good company, but the product itself was a disappointment.