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FAQ's

What is the difference between the Paper Print and the Canvas Gallery Wrap?

Printed on our Canon ipf8400 printer with their 12 color inkset.  The inks are archival and produce vibrant rich colors which will last a lifetime.

  • Paper Print- Shipped in 1-3 business days.We use 100% cotton, acid-free heavyweight (310g) Archival art paper with a textured matte finish. We use the same quality of paper and inks as top photographers use for their prints in galleries.  They come rolled in a Kraft shipping tube and are meant to be framed.  Be careful not to touch the surface, the inks can be sensitive to the oils on your hands.  When you receive the print, it will be rolled in a shipping tube.  Unroll it, put the glassine paper it came with over the print and place some books over it for 24 hours to flatten the print out before you to frame it.
    • The National Park and TOPO Series are 13x19 inches in size and come printed on an 18"x24" piece of paper.  You can either fit them into an 18"x24" frame or cut them down and fit them into a standard 13"x19" frame. You can even add a 2.5" mat around the image and put them into an 18"x24" frame.
      • The other series of maps are cut to the actual size of the paper ordered which are available in a variety of sizes.  They have a quarter inch of white border around them for easier framing.                             
    • Thin Wood Frames-Allow 2-3 weeks to receive. They have 7/8 inch face for a more clean and modern look. The frames are made from real Maple or Walnut, with acrylite glazing to protect the print. They will come ready to hang with wire hangers installed.
      • Canvas Gallery Wraps- Allow 2 weeks to receive. Made locally, they are printed on a thick (400g) Archival canvas, varnished for protection, and stretched around a 1.5 inch thick wooden frame.  They have hanging hardware attached so they come ready for your wall.

        Where are your prints made?

        USA orders are printed in California.  The paper, canvas, and frames we use are made in the USA.

        Canadian orders are printed by our partner in Canada.

        What is your return policy?

        We stand by everything we print.  If you are unhappy with the paper print you ordered please send it back in new condition to us within 30 days for a full refund excluding shipping. 

        *We do not accept returns or exchanges on framed prints or canvas gallery wraps because they are custom made to order. 

        Email info@muir-way.com for more information.

        What happens if my order comes damaged?

        We print each map to order and package them very carefully. They leave our shop in perfect condition but sometimes may arrive damaged.  If that occurs, don't worry, we will replace your print. Just email us pictures of the damaged print, shipping tube, and shipping label (with tracking number visible).  We will quickly reprint your order and ship you a new one.

        Can you design a map not already on the site?

        Yes, we've done designs for many of the most popular outdoor areas in America but obviously not all of them.  We will be adding more as time goes on and would love to hear what you are looking for.  If we get enough requests for a park we will bump it up the list.  Please be patient though, they take time to design.  Please email us your requests at info@muir-way.com. 

        If you would like a custom map made that we don't have in our pipeline, or just want it quicker, we are happy to do it.  There will be a design charge of $200 plus the cost of the print you want.  They take about two weeks to design plus printing time.  Email us with your request and we'll answer any questions you may have.

        Can you do custom sizes?

        Yes, let us know what you'd like and we will get a price for you.  We can make prints up to 40x60 inches in size. 

        Do you wholesale?

        Yes, please contact us at info@muir-way.com for wholesale opportunities.

        Will you share my information?

        We use your information to complete your order and that's it, unless you opt for email updates (very sporadic and only worthwhile stuff).  We don't share it with any marketers.  Our site is secured with a SSL certificate.  Credit cards are processed through PayPal and we do not keep them on file.  For a more complete explanation go to our Privacy Policy page.

         

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