FAQ's

What is the difference between the Paper Print and the Canvas Gallery Wrap?

Printed on our professional Canon printers with the Lucia 12 color inks.  The inks are archival and produce vibrant rich colors which will last a lifetime.

• Paper Print- Shipped in 1-3 business days. We use 100% cotton, acid-free heavyweight (310g) Archival art paper with a textured matte finish. We use the same quality of paper and inks as top photographers use for their prints in galleries.  They come rolled in a Kraft shipping tube and are meant to be framed.  Be careful not to touch the surface, the inks can be sensitive to the oils on your hands.  When you receive the print, it will be rolled in a shipping tube.  Unroll it, put the glassine paper it came with over the print and place some books over it for 24 hours, flip it and do the same thing in order to flatten the print out before you frame it.                       

• Thin Wood Frames-Allow 3-4 weeks to receive. They have 7/8 inch face for a clean and modern look. The frames are made from real American Walnut, with acrylite glazing to protect the print. They will come ready to hang with wire hangers installed and a paper dust cover on the back.

• Canvas Gallery Wraps- Allow 2 weeks to receive. Made locally, they are printed on a thick (400g) Archival canvas, varnished for protection, and stretched around a 1.5 inch thick wooden frame.  They have hanging hardware attached so they come ready for your wall.

Where are your prints made?

USA orders are printed in California.  The paper, canvas, and frames we use are made in the USA. 

What is your return policy?

We stand by everything we print and will accept returns within 30 days of your purchase of a Fine Art Paper print. There are NO restocking fees but return shipping costs are at the customer's expense. Returned prints must be in new condition and packaged as they were shipped. Please email us at info@muir-way.com with the order # to receive detailed instructions. Unauthorized returns may not be accepted and do not guarantee a refund.

*Framed Prints and Canvas Gallery Wraps – We do not accept returns or exchanges on framed prints and canvas gallery wraps because they are custom made to order.  If your order arrives damaged or wrong, please email us at info@muir-way.com so we can correct it for you.

Email info@muir-way.com for more information.

What happens if my order comes damaged?

We print each map to order and package them very carefully. They leave our shop in perfect condition but sometimes may arrive damaged.  If that occurs, don't worry, we will replace your print. Just email us pictures of the damaged print, shipping tube, and shipping label (with tracking number visible).  We will quickly reprint your order and ship you a new one.

Can you design a map not already on the site?

Yes, we've done designs for many of the most popular outdoor areas in America but obviously not all of them.  We will be adding more as time goes on and would love to hear what you are looking for.  If we get enough requests for a map we will bump it up the list.  Please be patient though, they take time to design.  Please email us your requests at info@muir-way.com. 

We do not make custom maps at this time. Due to the overwhelming amount of requests and the time each one takes to design, we are unable to take custom orders. Thank you for your understanding.

Can you do custom sizes?

Yes, let us know what you'd like and we will get a price for you.  We can make prints up to 40x60 inches in size. 

Do you wholesale?

Yes, please contact us at info@muir-way.com for wholesale opportunities.

Will you share my information?

We use your information to complete your order and that's it, unless you opt for email updates (very sporadic and only worthwhile stuff).  We don't share it with any marketers.  Our site is secured with a SSL certificate.  Credit cards are processed through PayPal and we do not keep them on file.  For a more complete explanation go to our Privacy Policy page.