Shipping + Returns
We take pride in our prints and package them with the utmost care so your order arrives safely and in great condition. Of course, we can not account for everything that may occur during transit which can damage your order. But rest assured, if your order arrives in less than perfect condition, please email us at info@muir-way.com with pictures of the damage and we will replace it for you.
Shipping within the USA:
All of our maps are printed to order so you receive a perfect print. Please allow the following times to receive your order.
- Paper Prints: 3-7 business days
- Framed Paper Prints: 3-4 weeks
- Canvas Gallery Wraps: 3-7 business days
- Orders over $49 – FREE SHIPPING
- Orders $49 and under – $6
International Shipping:
We are able to ship paper prints only. We are unable to ship canvas gallery wraps or framed prints internationally at this time. The shipping cost varies by country and Duties and Taxes can be paid at checkout. We do not accept returns on international orders.
RETURN POLICY
We stand by everything we print and will accept returns within 30 days of purchasing your unframed print. There are NO restocking fees but return shipping costs are at the customer's expense. Any additional Shipping Insurance purchased in not refundable. Returned prints must be in new condition and packaged as they were shipped. Please email us at info@muir-way.com with the order # to receive detailed instructions and a return authorization number. Unauthorized returns may not be accepted and do not guarantee a refund.
*Framed Prints and Canvas Gallery Wraps – We do not accept returns or exchanges on framed prints and canvas gallery wraps because they are custom made to order. If your order arrives damaged or wrong, please email us at info@muir-way.com so we can correct it for you.
