I purchased one of the Muir Way cascade range prints as a gift for my brother, who recently hiked the PCT. unfortunately, the package was damaged in shipping and the print had large imprints from where the tube was bent. I reached out to customer service, and after a bit of a wait they got back to me and sent a new print. They were very apologetic and nice about the situation. Overall I had a good experience purchasing through Muir wayx the print is lovely and my brother is very excited about it!