UPDATE ON SHIPMENT SCHEDULE
Please allow 2-3 extra days for paper prints and canvas wrap orders due to an increase in holiday order volume along with extra precautions to keep our employees and work environment as safe as possible. Frame orders will take 3-4 weeks to arrive. Please email us at firstname.lastname@example.org if you have questions about our schedule. We apologize for the inconvenience this may cause and are so grateful for your patience and understanding during these trying times.
We take pride in our prints and package them with the utmost care so your order arrives safely and in great condition. Of course, we can not account for everything that may occur during transit which can damage your order. But rest assured, if your order arrives in less than perfect condition, please email us at email@example.com with pictures of the damage and we will replace it for you.
Below are our estimated shipping times.
All of our maps are printed to order so you receive a perfect print. Please allow following times to receive your order.
Shipping within the USA:
We ship UPS or USPS Priority for Paper Prints and UPS/FedEx for Framed Prints within the USA.
Shipping to Canada:
Most Canadian orders are shipped via our distributor in Canada so there will be no import/duty taxes added. Some items will ship from the USA and may have import/duty taxes added when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient. If the duties and taxes are not paid, the package will be considered abandoned by the shipper. We will NOT issue refunds for any package not returned to Muir Way.
Framed Prints can not be shipped to Canada.
Yes, but we are only able to ship our paper prints. We do not ship the canvas gallery wraps or framed prints internationally at this time. You will be responsible for any Duties and Taxes imposed by your Government.
We stand by everything we print and will accept returns within 30 days of purchasing your Fine Art Paper print. There are NO restocking fees but return shipping costs are at the customer's expense. Returned prints must be in new condition and packaged as they were shipped. Please email us at firstname.lastname@example.org the order # to receive detailed instructions and a return authorization number. Unauthorized returns may not be accepted and do not guarantee a refund.
*Framed Prints and Canvas Gallery Wraps – We do not accept returns or exchanges on framed prints and canvas gallery wraps because they are custom made to order. If your order arrives damaged or wrong, please email us at email@example.com so we can correct it for you.