Shipping and Returns

 

We take pride in our prints and package them with the utmost care so your order arrives safely and in great condition. Of course, we can not account for everything that may occur during transit which can damage your order. But rest assured, if your order arrives in less than perfect condition, please email us at info@muir-way.com with pictures of the damage and we will replace it for you. 

Below are our estimated shipping times.

SHIPPING TIMES

All of our maps are printed to order so you receive a perfect print. Please allow following times to receive your order.

  • Paper Prints: 3-7 business days
  • Framed Paper Prints: 3-4 weeks
  • Canvas Gallery Wraps: 3-7 business days

Shipping within the USA:

We ship UPS or USPS Priority for Paper Prints and UPS/FedEx for Framed Prints within the USA.

  • FREE SHIPPING within the USA on orders over $49.
  • For orders $49 and under there is a flat rate of $6 within the USA.
  • US contiguous 2-Day Shipping with UPS/FedEx from $20-$75 depending on order size. We will rush the order, but please allow time for production of print. 

Shipping to Canada:

Most Canadian orders are shipped via our distributor in Canada so there will be no import/duty taxes added.  Some items will ship from the USA and may have import/duty taxes added when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient.  If the duties and taxes are not paid, the package will be considered abandoned by the shipper.  We will NOT issue refunds for any package not returned to Muir Way.

Framed Prints can not be shipped to Canada. 

  • Flat rate of $18 to Canada
  • Approximately 2-3 weeks
  • Unfortunately, no framed prints

International Shipping:

Yes, but we are only able to ship our paper prints.  We do not ship the canvas gallery wraps or framed prints internationally at this time.  You will be responsible for any Duties and Taxes imposed by your Government.

  • Europe, UK, and Asia – DHL International $50 plus customs duties/taxes
  • Australia and New Zealand – DHL International $45 plus customs duties/taxes
  • Please be in touch for other locations around the world.

RETURN POLICY

We stand by everything we print and will accept returns within 30 days of purchasing your Fine Art Paper print. There are NO restocking fees but return shipping costs are at the customer's expense. Returned prints must be in new condition and packaged as they were shipped. Please email us at info@muir-way.comwith the order # to receive detailed instructions and a return authorization number. Unauthorized returns may not be accepted and do not guarantee a refund.

*Framed Prints and Canvas Gallery Wraps – We do not accept returns or exchanges on framed prints and canvas gallery wraps because they are custom made to order.  If your order arrives damaged or wrong, please email us at info@muir-way.com so we can correct it for you.


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