I ordered the North Carolina Hydrological map for my sister for Christmas. I noticed on the tracking number that the package failed to be delivered because I forgot to put the apt number on the address (totally mute fault). I called the company to see what to do and hopefully get it back in time for the holidays. They answered the phone immediately, NO AUTOMATED SYSTEM ❤, and were so kind and friendly. They immediately sent out a new package to be delivered with the apt number on it. They called me back to let me know it was all set and on the way. How amazing?! Nowadays so few companies treat their customers this kindly and with such understanding. Not to mention the hydrological map is GORGEOUS. The quality is so nice. It's a hard cardstock, not just flimsy paper or poster. I cannot wait to see how much my sister loves this gift and we will definitely be buying from Muir Way again!